Refund & Returns Policy – Inked Metal Co

Effective Date: 15 September 2026

1. Overview

At Inked Metal Co, we take pride in producing high-quality metal prints. As each item is made to order, we aim to ensure every product meets our standards before it reaches you.

This policy outlines your rights and our process for refunds, returns, and replacements.

2. Change of Mind

Due to the custom nature of our products, we do not offer refunds or returns for change of mind.

Please ensure you carefully review your order before purchasing, including sizing and design selection.

3. Damaged or Faulty Items

If your order arrives:

• Damaged

• Faulty

• Incorrect

You are entitled to a replacement or refund.

To make a claim:

• Contact us within 7 days of delivery

• Provide your order number

• Include clear photos of the issue and packaging

Once approved, we will:

• Replace the item at no cost, or

• Issue a full refund (including shipping if applicable)
   

4. Production Issues

If there is a defect in print quality or manufacturing, we will assess the issue and offer a replacement or refund where appropriate.

5. Returns Process

In most cases, you will not be required to return damaged items.

If a return is requested:

• We will provide instructions

• Return shipping may be covered depending on the situation

Do not send items back without contacting us first.

6. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

7. Order Cancellations

Orders can only be cancelled if production has not yet started.

Once production begins, cancellations are not possible due to the custom nature of the product.

8. Shipping Issues

We are not responsible for:

• Incorrect addresses provided at checkout

• Delays caused by shipping carriers

If your item is lost in transit, contact us and we will work with the courier to resolve the issue.
9. Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law (ACL).

Nothing in this policy excludes your rights under the ACL, including your right to a replacement or refund for major failures.

10. Contact Us

For any refund or return enquiries, contact:

Inked Metal Co.
Email: dan@inkedmetalco.com.au
Website: inkedmetalco.com.au